Terms of service
Terms of Service
Last updated: October 2026
1. About us
This website is operated by ZHILINK GLOBAL LTD ("Lugline", "we", "us"), a company registered in England and Wales, with its registered office at Suite 302, 4 Station Square, Cambridge, CB1 2GE, United Kingdom. By placing an order on this website you agree to these Terms of Service.
2. Our products
Lugline designs and sells replacement watch straps, buckles, tools and accessories. We do not sell watches. Watches shown in product images illustrate fit only and are not included with any product.
3. Compatibility and brand names
Lugline is an independent brand and is not affiliated with, endorsed by, or sponsored by any watch manufacturer. Brand and model names (for example Rolex, Omega, Tudor, Tissot, Swatch, Apple) are used solely to describe which watches a strap is compatible with. All trademarks remain the property of their respective owners. Fit information on each product page is provided in good faith; please check your watch reference and lug width before ordering.
4. Orders and acceptance
Your order is an offer to buy. We accept it when we send the shipping confirmation. We may refuse or cancel an order, for example if a product is unavailable, if pricing or product information was displayed incorrectly, or if we suspect fraud. If we cancel after payment, we will refund you in full.
5. Prices and payment
Prices are shown in US dollars and may change without notice. The price charged is the price shown at the time you place the order. Payment is taken at checkout through our secure payment providers. Duties and taxes are handled as described in our Shipping Policy.
6. Shipping and delivery
Shipping options, delivery estimates and duties are set out in our Shipping Policy, which forms part of these terms. Risk in the goods passes to you when the parcel is delivered to the address you provided.
7. Returns and refunds
Returns and refunds are governed by our Refund & Return Policy, which forms part of these terms. Nothing in these terms affects your statutory rights.
8. Product information and images
We try to display colors and finishes accurately, but screens differ and minor variations may occur. Materials such as FKM rubber and leather may show small natural variations that are not defects.
9. Use of the website
You may not use this website for any unlawful purpose, attempt to interfere with its operation, or copy its content, images or product data for commercial use without our written permission.
10. Intellectual property
All content on this website, including text, product descriptions, photographs, graphics and logos, is owned by or licensed to Lugline and protected by copyright and trademark law.
11. Liability
We are liable for losses that are a foreseeable result of our breach of these terms or our negligence. We are not liable for loss of profit, business or indirect losses. Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be limited by law. Our total liability for any order is limited to the amount you paid for that order.
12. Privacy
We process your personal data as described in our Privacy Policy.
13. Changes to these terms
We may update these terms from time to time. The version in force when you place an order applies to that order.
14. Governing law
These terms are governed by the laws of England and Wales. Where you are a consumer, you also benefit from any mandatory protections of the law of the country where you live.
15. Contact
ZHILINK GLOBAL LTD, Suite 302, 4 Station Square, Cambridge, CB1 2GE, United Kingdom