Shipping policy

Where we ship

We ship to the United States, Canada, United Kingdom, Ireland, Germany, Austria, Switzerland, France, Spain, Italy, Netherlands, Belgium, Denmark, Sweden, Norway and Finland. Prices are shown in US dollars (or your local currency at checkout) and every order is sent with tracking.

Shipping options and cost

• United States – Standard Tracked: $5.99, free on orders of $40 or more.
• Canada, UK and Europe – International Standard Tracked: $5.99, free on orders of $40 or more.

Processing and delivery times

Orders are dispatched within 1–3 business days. Delivery takes 5–9 business days after dispatch, so most orders arrive 6–12 business days after they are placed. You will receive a tracking number by email as soon as your order ships. Business days exclude weekends and public holidays.

Duties and taxes

United States: prices at checkout do not include US import duties. Since the end of the US de minimis exemption, parcels may be assessed duties regardless of value; if any amount is due, the carrier will contact you before delivery.

Canada, UK, Switzerland, Norway and the EU: orders may be subject to local import VAT or duties, which are collected by the carrier on delivery where applicable. Any duties and taxes are paid by the buyer.

Address changes and lost parcels

Email support@luglinestraps.com with your order number as soon as possible; we can change the address until the order has been dispatched. If tracking shows no movement for 10 business days after dispatch, contact us and we will send a replacement or refund you in full.

Contact

ZHILINK GLOBAL LTD (Company No. 17157223), Suite 302, 4 Station Square, Cambridge CB1 2GE, United Kingdom. Tel: +44 7726 246488 · Email: support@luglinestraps.com · Monday to Friday, 9:00–18:00 (UK time).