FAQ
Where do you ship, how much does it cost and how long does it take?
We ship to the United States, Canada, United Kingdom, Ireland, Germany, Austria, Switzerland, France, Spain, Italy, Netherlands, Belgium, Denmark, Sweden, Norway and Finland. Standard tracked shipping is $5.99 everywhere we deliver and free on orders of $40 or more. Orders are dispatched within 1–3 business days and arrive 5–9 business days after dispatch (6–12 business days in total). You will receive a tracking number by email as soon as your order ships. Full details are in our Shipping Policy.
Will I have to pay import duties?
United States: prices at checkout do not include US import duties. Since the end of the US de minimis exemption, parcels may be assessed duties regardless of value; if any amount is due, the carrier will contact you before delivery. Canada, UK, Switzerland, Norway and the EU: orders may be subject to local import VAT or duties, collected by the carrier on delivery where applicable. Any duties and taxes are paid by the buyer.
What is your return policy?
You can return any unworn strap in its original packaging within 30 days of delivery. Return shipping is paid by the customer unless the item arrived damaged or different from what you ordered. Refunds go back to your original payment method within 5 business days of us receiving the return. Full details are in our Refund & Return Policy.
Which payment methods do you accept?
Visa, Mastercard, Maestro, Discover, Diners Club, UnionPay, PayPal, Shop Pay, Apple Pay and Google Pay. All card payments are processed securely by Shopify Payments; we never see or store your card details. Prices are charged in US dollars.
Can I change or cancel my order?
Email support@luglinestraps.com with your order number as soon as possible. We can change the size, colour or address, or cancel the order, up until it has been dispatched.
How can I reach you?
Email support@luglinestraps.com or call +44 7726 246488, Monday to Friday, 9:00–18:00 (UK time). We answer every email within one business day. Lugline is operated by ZHILINK GLOBAL LTD (Company No. 17157223), Suite 302, 4 Station Square, Cambridge CB1 2GE, United Kingdom.
How do I find a strap that fits my watch?
Use the Strap Finder: pick your watch brand, model and reference, and you will see the straps made for it. For other watches, measure the lug width and shop by width.
What is lug width and how do I measure it?
Lug width is the inside distance between the two lugs where the strap attaches, in millimetres. Our Size Guide shows how to measure it.
Is the watch included?
No. We sell straps and accessories only. Watches shown or named are for fit reference.
Are you affiliated with the watch brands you mention?
No. Brand and model names are used only to describe compatibility. We are an independent brand and are not affiliated with, endorsed by or sponsored by any watch manufacturer.
What is an integrated strap?
An integrated strap is shaped to sit flush against the case and re-uses the folding clasp from your existing bracelet. The size is chosen by counting the removable links on your bracelet; see the Size Guide.
Does my strap come with spring bars or a buckle?
It depends on the product and on how your watch attaches its strap. What is included is listed on each product page. Some watches use screw bars instead of spring bars; in that case the strap is fitted with your watch's original bars.
What is FKM rubber?
FKM is a fluoroelastomer rubber used for watch straps because it resists water, sweat, oils and UV better than standard silicone.
Can I change the strap myself?
Most straps can be fitted at home with a spring bar tool in a few minutes. For screw-bar or integrated fittings, take your time and use a screwdriver of the right size.
I can't find my watch. What now?
Tell us the brand, model and reference with the Request a Model form and we will check whether we can make a strap for it.
Still have a question? Contact us or request a model.