Återbetalningspolicy

Refund & Return Policy

Last updated: October 2026

We want you to be happy with your strap. If it is not right, you can return it within 30 days of delivery.

Eligibility

Return window: 30 days from the date your order was delivered.
The strap must be unworn, undamaged and in its original packaging, with all spring bars, buckles and accessories included.
Cut-to-size straps that have been trimmed, and tools or accessories that show signs of use, cannot be returned unless they arrived defective.
Watches are never sold by Lugline, so returns cover straps, buckles, tools and accessories only.

How to start a return

1. Email support@luglinestraps.com with your order number and the reason for the return.

2. We will reply within 1 business day with a return authorization and the return address.

3. Ship the item back using a tracked service. Return shipping costs are paid by the customer, except when the item arrived damaged, defective or different from what you ordered.

Refunds

Once the return is received and inspected, we will confirm by email and issue the refund to your original payment method within 5 business days.
Original shipping charges are non-refundable unless the return is due to our error.
Depending on your bank or card issuer, it may take an additional 5 to 10 business days for the refund to appear on your statement.

Exchanges

Need a different size or color? The fastest route is to place a new order and return the original item for a refund.

Wrong fit

Every product page lists the exact watch models, references and lug width the strap is made for. If you are unsure before ordering, use the Strap Finder or email us with your watch reference and we will confirm the fit.

Damaged or defective items

If your order arrives damaged or defective, email support@luglinestraps.com within 7 days of delivery with photos. We will send a replacement or issue a full refund, including shipping, at no cost to you.

Contact

ZHILINK GLOBAL LTD, Suite 302, 4 Station Square, Cambridge, CB1 2GE, United Kingdom